Parent Support


HARTLEPOOL Information, Advice and Support Service (formerly Hartlepool Parent Partnership Services)


Telephone: 01429 284876

Contact Person: Tracy Liveras


Opening Times: Monday to Thursday 8:30am to 5:00pm. Friday 8:30am to 4:30pm (All year round)

Hartlepool Information, Advice and Support Service plays a key role in promoting positive relationships between parents, children, young people, schools, local authorities (LAs) and others. This is important in enabling children and young people with SEND to achieve their potential. Hartlepool Information, Advice and Support Service will provide support in order to ensure that parents of children and young people with SEND are fully informed and involved in their child's education. Although the Information, Advice and Support Service are part of the LA, it operates independently from The SEND Education Services offering impartial advice, support and information.

The following Information, advice and support is available for parents, carers’ children and young people through Hartlepool’s Information, Advice and Support Service:

  • Local policy and practice
  • Help to request a Education, Health and Care Plan (In Hartlepool known as the One Plan)
  • Independent Support to support parents’, carers, children and young people though the statutory assessment process and transfer of Statements/LDA’s to a Education, Health and Care Plan
  • Someone to talk to in complete confidence
  • An explanation of matters concerning SEND
  • Help with filling in forms and expressing views
  • Someone to attend meetings with
  • Information on the Local Offer of Services
  • Information Leaflets about special educational needs and or Disability
  • Information around personalisation and Personal Budgets
  • Law on SEN and disability, health and social care through suitably trained staff
  • Advice for children, young people and parents on gathering, understanding and interpreting information and applying it to their own situation
  • Information on the local authority’s processes for resolving disagreements, mediation, it’s complaints procedure and means of address

Special Educational Needs and Disability

Independent Supporters

Available to assist Parents, Carers, Children and Young People


HARTLEPOOL Information, Advice and Support Services


  Between September 2014 and March 2016 the Government has made funding available to provide specialist individual support to parents, carers, children and young people who are involved in an Education, Health, and Care (EHC) Needs Assessment

Trained Independent Supporters will work with you throughout the assessment period. They can explain each stage, help you to get your views across and ensure you take an active lead role in this process

Independent Support in Hartlepool will be jointly provided by Hartlepool Information, Advice and Support Services (formerly Parent Partnership Services) and in partnership with Core Assets Children’s Service

Hartlepool IASS will work with families of pupils up to the age of 25 years who are new to the EHC needs assessment process, Statement transfers, Post 16 transfers, Complex requests and for families requiring ongoing support.

For further information please contact us on: 01429 284876 or email:


Core Assets Children’s Service will work with families who are transferring from a Statement or LDA to an EHC Plan and who are new to the EHC process

For further information please contact us on: 0800 028 8455 or email Alternatively visit our website:

What does an Independent Supporter do?

Independent Supporters will provide parents and young people with time limited help to support the parent or young person during the EHC needs assessment and planning process.

The role of the Independent Supporter is to:


  • Help the parent or young person to understand the local EHC assessment process and local offer
  •  Act as an independent and impartial contact person for the parent or young person throughout the EHC assessment and planning process
  •  Focus on the task of helping parents and young people to be fully involved in the transfer of a statement of SEN to an EHC plan (transfer reviews)
  •  Work with parents of children who are new EHC requests and/or young people (and their parents) who are coming up to school leaving age
  •  Liaise across a range of local services with the parent or young person to help gather information required for the EHC plan
  •  Provide information to parents and young people on personal budgets
  •  Signpost parents and young people to Hartlepool Information, Advice and Support Service when the issue is outside the remit of the Independent Supporter role


Hartlepool Borough Council Parent Partnership Service

Information, Advice and Support


Hartlepool Families First aims to ensure that all residents in Hartlepool and its surrounding area, regardless of age or ability, enjoy a healthy and fulsome life and achieve to the very best of their capabilities.




The First Contact and Support Hub (FCSH)  provides information, advice and guidance on services and support for children, young people and families. Contact Details: Tel - 01429 284284

  • Advice on family issues and concerns
  • Access to specialist services and support
  • Family finance and budgeting
  • Benefit and entitlement checks
  • Training and employment advice
  • Becoming a childminder / childcare provider
  • Help with finding and paying for childcare
  • 2, 3, 4 year old Free Nursery Entitlement
  • Sure Start Children's Centres
  • Activities for children and young people. 


CaMhS service



Hartlepool child and adolescent mental health service (CAMHS) provides assessment and appropriate treatment or intervention for children and young people up to their 18th birthday who are experiencing mental health problems, with the aim of positive mental health promotion.

The team has three main functions

  • Assessment and treatment of children and young people up to 18 years old with mental health disorders
  • Advice, support and consultation for family, carers and workers from health, social services, educational and voluntary agencies
  • Promotion of positive mental health in children and young people.

Treatments/interventions offered are evidence based and vary from individual, group and family approaches.